Privacy Policy
Information We Collect
Contact information (name, phone, email) provided through our contact form or verbal communication
Session notes and observations necessary for providing coaching services
Payment information processed through secure third-party payment processors
How We Use Your Information
To provide coaching services and communicate about appointments
To maintain confidential records of our work together
To process payments for services
To send occasional updates about services (with your consent)
Information Sharing Your personal information is kept strictly confidential and is not shared with third parties except:
When required by law or valid court order
In case of imminent danger to yourself or others, where legally permitted or required
With your explicit written consent
With payment processors for transaction processing (who maintain their own privacy policies)
Jurisdiction and Legal Compliance Soul Bloom Coaching is based in Maine but serves clients in multiple states through virtual sessions. We comply with applicable laws in Maine and make reasonable efforts to respect the privacy laws of client locations. However, clients acknowledge that coaching confidentiality protections vary by state and are not equivalent to licensed therapy privileges.
Data Security We take reasonable measures to protect your personal information, including:
Secure storage of physical and digital records
Encrypted communication platforms for virtual sessions
Limited access to your information on a need-to-know basis
Your Rights You have the right to:
Request access to coaching records and session notes maintained about you
Request corrections to inaccurate information in your records
Request deletion of your information (subject to business and legal requirements)
Withdraw consent for communications at any time
Discontinue coaching services at any time
Please note that as coaching records are business documents (not protected health information), your access rights may differ from those in healthcare settings.
Session Confidentiality All session content is kept confidential according to coaching ethics and professional standards. However, please note that coaching confidentiality is not protected by law in the same way as licensed therapy, and protections may vary by state. As a coach (not a mandated reporter), I am not required to report most disclosures, except where law requires disclosure for imminent safety concerns.
Record Retention Records are maintained for a period of three years after our last contact, then securely destroyed unless longer retention is required by law.
Technology and Virtual Sessions Virtual sessions are conducted through secure, encrypted video platforms. While we use secure technology, no internet communication is 100% secure. By participating in virtual sessions, you acknowledge and accept this risk.
Cookies and Website Analytics Our website may use cookies and analytics tools to improve user experience. These do not collect personally identifiable information unless you provide it through our contact forms.
Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy We may update this policy periodically. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of any changes.
By using my services, you acknowledge that you have read, understood, and agree to this disclaimer, privacy policy, and terms of service.